AX Network Privacy Policy

AX Network (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through the AX Network mobile application, website, and related digital services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, how we share and protect it, how long we retain it, and the choices and rights available to you.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The Services are operated by:

• Legal Entity: AX Network
• Trading Name: AX Network
• Email: axmines7@gmail.com
• Website: https://axmines.com

If you have questions about this Privacy Policy or our privacy practices, please contact us at the email address above.

Where required by applicable data-protection law, the relevant entity identified above acts as the data controller for your personal information.

2. Information We Collect

We collect information that you provide directly to us, information generated when you use the Services, and technical information collected automatically.

2.1 Account Information

When you create or maintain an account, we may collect:

• Email address
• Username or display name
• Password credentials in securely hashed form
• Referral code or referral identifier
• Account identifier
• Account status and security information

We do not store your plain-text password.

2.2 Mining and Account Activity

When you use the AX Network Services, we may collect information relating to your account activity, including:

• Mining session start and end timestamps
• Mining session status
• Calculated mining rate
• Mining balance and reward information
• Streak information
• Referral activity
• Team or referral bonus information
• Reward adjustments or security-related account actions

This information is used to operate the Services, calculate account balances, maintain accurate records, and detect abuse.

2.3 Device and Technical Information

Depending on your device, operating system, and app configuration, we may collect:

• Device identifier or app-specific identifier
• Device manufacturer and model
• Operating system and version
• App version
• IP address
• Browser or WebView information
• Network information
• Language and regional settings
• Crash reports
• Performance and diagnostic information
• Security and authentication logs

We use this information primarily to operate, secure, troubleshoot, and improve the Services.

2.4 Support Communications

If you contact us, we may collect:

• Your name or username
• Email address
• Support request
• Messages and attachments you submit
• Information necessary to investigate and resolve your request

2.5 Information We Do Not Intentionally Collect

We do not intentionally request sensitive personal information unless it is necessary for a specific feature and permitted by applicable law.

You should not submit sensitive personal information through support requests unless specifically requested by us.

3. How We Collect Information

We may collect information:

• Directly from you when you register or use the Services;
• Automatically from your device when you use the mobile application;
• Through cookies, local storage, WebView technologies, or similar technologies where applicable;
• From service providers that assist us with security, infrastructure, analytics, or other Services;
• Through communications you initiate with our support team.

4. How We Use Your Information

We use personal information only for legitimate and disclosed purposes, including:

Account and Service Operation

• Creating and managing your account;
• Authenticating users;
• Maintaining mining sessions;
• Calculating and displaying rewards;
• Maintaining referral and bonus records;
• Providing requested Services.

Security and Fraud Prevention

• Detecting suspicious activity;
• Preventing bots and automated abuse;
• Detecting duplicate or fraudulent accounts;
• Protecting against unauthorized access;
• Investigating manipulation of mining or referral systems;
• Protecting our infrastructure and users.

Support

• Responding to support requests;
• Investigating account issues;
• Communicating important service information;
• Resolving disputes and technical problems.

Service Improvement

• Monitoring application performance;
• Diagnosing errors;
• Improving reliability and usability;
• Understanding aggregate usage patterns.

Legal and Compliance Purposes

We may process information when reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful governmental or legal requests;
• Establish, exercise, or defend legal claims;
• Protect our rights, property, users, or the public;
• Prevent fraud and security incidents.

5. Legal Bases for Processing

Where applicable law, including the GDPR, requires a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract:

We may process information when necessary to provide the Services you request, manage your account, or perform our agreement with you.

Legitimate Interests:

We may process information where reasonably necessary for legitimate interests such as:

• Maintaining platform security;
• Preventing fraud and abuse;
• Protecting users;
• Improving the Services;
• Maintaining and securing our infrastructure;
• Enforcing our Terms of Service.

Where we rely on legitimate interests, we consider whether those interests are balanced against your privacy rights.

Legal Obligation:

We may process information when required to comply with applicable law or a lawful legal request.

Consent:

Where consent is legally required, we will request it before processing the relevant information. Where permitted by law, you may withdraw consent. Withdrawal of consent does not affect processing that was lawfully performed before withdrawal.

6. Anti-Fraud, Security, and Enforcement

To protect the integrity of the AX Network ecosystem, we may use account, device, network, and activity information to identify suspicious or fraudulent behavior.

Prohibited activities may include:

• Automated scripts or bots;
• Unauthorized mining automation;
• Emulators or virtual environments used to circumvent technical controls;
• Multiple fraudulent accounts;
• Artificial referral activity or referral manipulation;
• Exploiting vulnerabilities;
• Reverse engineering intended to circumvent security controls;
• Tampering with application or server data;
• Spoofing or manipulating device or network identifiers;
• Attempting to interfere with the Services or infrastructure.

If we reasonably determine that an account or device is involved in fraudulent, abusive, or unlawful activity, we may take appropriate action, including:

• Suspending an account;
• Restricting access;
• Terminating an account;
• Adjusting or cancelling rewards associated with fraudulent activity;
• Blocking associated technical identifiers;
• Preserving relevant information for security, legal, or compliance purposes;
• Reporting suspected unlawful activity to appropriate authorities where legally permitted or required.

Any enforcement action will be subject to applicable law and our applicable Terms of Service.

7. Information Sharing

We do not sell or rent your personal information.

We may disclose information to the following categories of recipients when reasonably necessary:

Service Providers

We may use third-party providers for services such as cloud hosting, database infrastructure, application security, authentication, error monitoring, customer support, email delivery, analytics, and fraud prevention.

These providers may process personal information on our behalf and are expected to use it only for authorized purposes.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to court orders, subpoenas, government requests, law-enforcement requests, legal proceedings, or regulatory requirements.

Business Transfers

If AX Network or substantially all of its assets are involved in a merger, acquisition, financing, restructuring, sale, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. International Data Transfers

Your personal information may be processed or stored in countries other than the country in which you reside. Where applicable law imposes requirements for international transfers, we will use appropriate safeguards and mechanisms required by applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and the applicable risks, security measures may include:

• Encryption in transit using TLS/SSL;
• Password hashing;
• Access controls;
• Authentication controls;
• Security monitoring;
• Logging and auditing;
• Infrastructure security measures.

No method of transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and maintain the Services;
• Maintain account and transaction records;
• Prevent fraud and abuse;
• Resolve disputes;
• Enforce agreements;
• Comply with legal obligations;
• Establish, exercise, or defend legal claims.

Different categories of information may be retained for different periods.

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable, subject to applicable legal, security, and regulatory requirements.

11. Account Deletion

You may request deletion of your AX Network account and associated personal information at any time.

To initiate an account deletion request, please submit your request through:

• Email Request: Contact our support team directly at axmines7@gmail.com from your registered email address.
• Support Contact Form: Submit your request through our official Help & Support Page.

Upon receiving and verifying your request, our support team will process the deletion of your account and associated personal data in accordance with applicable privacy laws.

Certain information may be retained where necessary for legitimate purposes, including fraud prevention, platform security, legal compliance, dispute resolution, or the defense of legal claims. Where information is retained, we will limit its use strictly to the necessary legal purpose.

12. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information. These may include:

• Right to know/access your personal information;
• Right to correct inaccurate information;
• Right to request deletion;
• Right to restrict certain processing;
• Right to object to certain processing;
• Right to data portability;
• Right to withdraw consent where processing is based on consent;
• Right to opt out of certain sales or sharing activities where applicable;
• Right to limit certain uses of sensitive personal information where applicable;
• Right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights are subject to applicable legal exceptions and limitations.

To exercise your rights, contact: axmines7@gmail.com

We may need to verify your identity before completing certain requests to protect your account and personal information.

13. Children's & Minors' Privacy

The Services are strictly not intended for or directed to individuals under 18 years of age. You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account, initiate mobile mining sessions, or access our Services.

We do not knowingly collect or solicit personal information from anyone under the age of 18. If we discover or are notified that an individual under 18 has created an account or submitted personal data, we will immediately take steps to terminate that account and permanently delete all associated data.

If you believe that a minor under the age of 18 has provided personal information to us, please contact our support team immediately at axmines7@gmail.com.

14. Cookies, Local Storage, and Similar Technologies

The Services may use cookies, local storage, SDKs, WebView technologies, or similar technologies to:

• Maintain authentication sessions;
• Remember preferences;
• Improve security;
• Measure application performance;
• Diagnose technical problems;
• Improve the Services.

The specific technologies used may vary depending on the version of the application, website, operating system, and third-party services integrated into the Services.

Where applicable law requires consent for non-essential technologies, we will request consent before using them.

15. Third-Party Services and Links

The Services may contain links to third-party websites or integrate third-party services.

Those third parties may have their own privacy policies and data practices. AX Network is not responsible for the privacy practices of third-party services that we do not control.

You should review the privacy policies of third-party services before providing them with personal information.

16. Automated Security and Fraud Detection

We may use automated systems and rules to identify suspicious activity, security threats, fraudulent accounts, abnormal usage patterns, or attempts to manipulate the Services.

Where applicable law provides rights regarding solely automated decision-making or profiling, you may have additional rights regarding such processing.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services;
• Data-processing practices;
• Security practices;
• Legal requirements;
• Regulatory requirements;
• Technology.

When we make material changes, we will update the “Last Updated” date and, where required, provide additional notice.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

• Entity: AX Network
• Email: axmines7@gmail.com
• Website: https://axmines.com
• Privacy Requests: axmines7@gmail.com

19. Governing Legal Requirements

This Privacy Policy is intended to describe our privacy practices and does not limit any privacy rights that cannot lawfully be waived under applicable law.

Where the law of your jurisdiction provides additional privacy protections, those protections will apply to the extent required by law.